Through the practical application of the concept of Operationalised Safety, including a structured framework aligned with High Reliability Organisation (HRO) principles, CTY partnered with an ASX-listed coal company to embed safety habits, strengthen engagement, and set clear expectations for improved safety outcomes.
Procedures were not fully embedded into workflows leaving workers uncertain about practical application.
Employees needed more proactive engagement to share their experiences to improve safety outcomes.
Varying risk management approaches across teams creating gaps in collective safety ownership.
Safety efforts often focused on responding to incidents rather than preventing them, leading to a cycle of reactive adjustments.
Varying risk management approaches across teams creating gaps in collective safety ownership.
Ensuring employees had practical, accessible methods to assess risks in real time.
Creating open forums where workers could discuss safety concerns, share insights, and learn from one another.
Encouraging ongoing feedback from employees to refine and enhance safety measures.
Reinforcing safety expectations before shifts, changing the timing of when this discussion occurred, and the detail provided – focusing on real-life scenarios employees encounter daily.
Shifting discussions toward investigation learnings and addressing emerging risks proactively.
Providing real-time feedback and coaching, with frontline leaders making time to be visible in-field. Personalized visual training footage highlighting employees working in their actual environments, reinforcing the relevance of safety measures.
Encouraging open dialogue between leaders and workers to strengthen collective awareness.
Demonstrating best practices and reinforcing accountability at all levels.
Encouraging workers to take initiative in safety discussions and decision-making.
Providing structured guidance on how leaders can support and reinforce safe behaviours within their teams.
Ensuring workers are better equipped to prevent incidents.
Fostering a proactive safety culture where employees feel comfortable raising concerns.
Who now see safety as a shared responsibility.
Ensuring that lessons from incidents are not just documented but actively applied to prevent recurrence.
